Frequently Asked Questions
Questions About the Platform
How a Telegram bot can answer your clients, collect requests, and take bookings and payments, and how to set it up.
TeleGo gives you a Telegram bot that takes the routine off your hands: it answers client questions, collects consultation requests, books sessions, takes payments, and keeps your client groups free of spam. You set it up yourself, without developers.
Coaches, tutors, consultants, studios, course creators, and other small businesses that already talk to their clients in Telegram and spend too much time repeating themselves there.
No. Describe your bot to the AI assistant in plain words, or start from a ready template and change the texts. If you work with a developer, they can extend the bot through our API and HTTP requests.
Most people launch their first bot in 10–15 minutes. Create a bot with Telegram's official @BotFather, copy the token it gives you, and paste it into TeleGo. The connection takes less than a minute.
Yes. Describe what your bot should do in a sentence or two, for example "answer questions about my classes and collect requests for a trial session". The AI assistant sets the bot up, and you review, adjust, and publish. Later you can select any step and ask the assistant to change it.
Yes. Add your price list, schedule, or FAQ, and the bot answers questions about your services day and night, in your client's language. When a question needs you, it flags the conversation and notifies you. It can also create or edit images right in the chat. AI is included in every plan.
Yes. Clients pick a free slot from your Google Calendar and get reminders before the session. They can pay with Telegram Stars or by card through Stripe, and the bot delivers what they bought, so you never check payment screenshots.
Yes. Your bot removes spam, scam links and rude messages from your client, student or course group automatically, so you don't clean the chat by hand. Add it as an admin of the group (or of your channel's discussion group) and turn on the rules you need: links, spam, swearing, flooding, new members, messages sent as channels, and an AI filter. Repeat offenders are warned, muted or banned, and every action is logged. One bot can moderate up to 5 groups.
Yes. Send session reminders, news, and offers to everyone who uses your bot or only to some of them, filtered by tags, activity, or language. Schedule them in advance or send right away.
Everyone who talks to your bot appears in one list with their answers, tags, and conversation history. You see who left a request, who booked, who paid, and who needs a reply from you.
Yes. Every plan lets you run more than one bot from a single dashboard. On the Business plan you can also invite team members with their own access levels.
Yes. Every new workspace starts with a 7-day trial with Pro features, so you can try the bot on real clients before paying. After the trial, choose a plan to keep your bots running. If you don't, your bots and scenarios stay saved, but after a 7-day grace period the bots stop answering until you subscribe.
Use the in-app chat, email [email protected], or browse our documentation at docs.telego.io. We usually reply within a few hours.
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