1. Introduction
TeleGo.io ("we", "our", or "us") is committed to protecting the privacy and personal information of individuals who use our SaaS product ("Product"). This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you use the TeleGo platform and services.
2. Information We Collect
We may collect the following types of information:
2.1 Account Information
Information you provide when registering or using the Service, such as your name, email address, password, and any additional details you choose to share.
2.2 Usage Data
Information about how you interact with the Service, including features used, bot flows created, analytics data, and interactions with our website, emails, and communications.
2.3 Bot User Data
Data processed through Telegram bots created by you, including information submitted by your end users. We act as a data processor for such data on your behalf.
2.4 Payment Information
Billing details necessary to process payments, handled securely by our payment provider (Paddle). We do not store full payment details such as credit card numbers.
2.5 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze website usage, and understand traffic patterns. This may include first-party and third-party cookies.
2.6 Platform Activity Data
We may record actions performed within the platform to monitor performance, improve functionality, and ensure system reliability.
2.7 Telegram Message Handling
Our application may process messages sent to bots built using our platform in order to deliver the Service. We process such data only as necessary to provide the Service and do not use it for our own independent purposes. Users are responsible for ensuring compliance with applicable data protection laws when collecting and processing end-user data.
3. Google API Data Usage
TeleGo.io integrates with Google APIs to provide scheduling and booking functionality.
When you connect your Google account, we may access Google Calendar data, including:
- retrieving the list of calendars
- checking availability (free/busy time)
- creating and updating calendar events when bookings are made or rescheduled
We do not access or store full event details such as titles or descriptions.
We use this data solely to provide the functionality of the Service.
We do not sell, share, or use Google user data for advertising purposes.
All use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Users can revoke access to their Google data at any time via their Google account settings or within TeleGo workspace settings.
3.1 AI Services
TeleGo.io may use third-party AI providers to generate responses and automate interactions within the Service.
We currently use:
- OpenAI (GPT models)
- Google Gemini (Google AI)
User input may be sent to these services solely to generate responses as part of the Service functionality.
We do not use this data for advertising purposes and do not sell it to third parties.
4. How We Use Your Information
We use the collected information for the following purposes:
4.1 To provide and maintain the Service
Including creating and managing accounts, enabling bot functionality, and ensuring proper operation of the platform.
4.2 To process transactions
Including handling payments, billing, and sending related notifications.
4.3 To communicate with you
Including sending product updates, service-related announcements, and administrative messages related to the TeleGo.io Product.
4.4 To improve and personalize the Service
Including analyzing usage data, improving features, and enhancing user experience across our platform and communications.
4.5 To provide customer support
Including responding to inquiries, troubleshooting issues, and assisting users.
4.6 Legal basis for processing (EEA users)
We process your personal data based on the following legal grounds:
- Your consent (e.g., when subscribing to updates)
- Contractual necessity (to provide the Service)
- Legitimate interests (to improve our product, ensure security, and communicate with users)
5. Data Sharing, Disclosure and Retention
5.1 We do not sell, trade, or otherwise transfer your personal information to third parties.
5.2 We may share your information with trusted service providers who assist us in operating our Service, processing payments, sending communications, and supporting our platform. These providers are bound by confidentiality obligations and are contractually required to protect your information and use it only for the purposes of providing services to us.
5.3 We may also share your information to comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property.
5.4 We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and personal data at any time by contacting us, subject to applicable legal obligations and legitimate retention needs.
5.5 International Data Transfers
Your data may be transferred and processed outside your country, including in jurisdictions that may not provide the same level of data protection. We take appropriate safeguards to protect your personal data.
6. Data Security
6.1 We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6.2 Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Choices
7.1 You can unsubscribe from our product updates at any time by following the instructions provided in our communications or by contacting us directly at [email protected].
7.2 You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.
8. Your Rights
8.1. Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to object to certain types of processing.
To exercise these rights, contact us at [email protected].
9. Children's Privacy
9.1 Our Product is not intended for individuals under the age of 13 (or a higher age where required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take appropriate steps to delete it.
10. Bot Content Responsibility
10.1 TeleGo.io provides a platform for users to create and manage bot content. It is important to note that the responsibility for the content created and managed by SaaS users lies solely with those users. We do not assume responsibility for the content generated by our users.
11. Changes to this Privacy Policy
11.1 We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting. Where required by law, we will notify users of material changes.
12. Contact Us
12.1 If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at [email protected].
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
TeleGo.io
[email protected]