How do I block a spam user from interacting with my bot?

You can instantly ban or block any user directly from the integrated CRM:

How to block a user:

1. Open your TeleGo dashboard and navigate to the CRM section.
2. In the subscriber / contact list, locate the user by their username, name, or Telegram ID.
3. Click on the user's profile to view their details, or click the Quick Actions (...) button on their table row.
4. Select Block User and confirm.

What happens when a user is blocked:

• The bot will immediately ignore all incoming messages and commands from that user.
• No scenario nodes or AI requests will be executed for them, preserving your quota.
• You can unblock the user at any time from their CRM contact profile.