How do I connect a custom Knowledge Base (RAG) to my AI bot?

TeleGo has built-in Retrieval-Augmented Generation (RAG) using high-performance vector embeddings, allowing your AI bot to reference your private business documents.

Step 1: Create and Populate Your Knowledge Base

1. Go to Workspace Settings → AI Settings → Knowledge Base (or /workspace/integrations/ai).
2. Click Create Knowledge Base and give it a descriptive name (e.g., Product Documentation).
3. Upload your source files:
   • Supports Markdown (.md), plain text (.txt), or FAQ spreadsheets.
4. TeleGo automatically chunks, embeds, and indexes your content.

Step 2: Link the Knowledge Base to Your Scenario

1. Open your scenario editor and select the AI Agent node.
2. In the node settings panel, scroll to the Knowledge Base (RAG) section and enable the toggle.
3. Select your created Knowledge Base from the dropdown.
4. In the system prompt, instruct the agent: "Answer customer questions using only facts retrieved from the Knowledge Base. If information is missing, offer to connect with human support."
5. Click Publish.